product specialist

Job Detail

  • - Create, implement, monitor and help to improve relevant Standard Operating Procedures (SOP), Work Instructions (WI), and Policies & Procedures (P&P) to the Customer Service department. Ensure all standards are being maintained and updated.
  • - Track, review, collect data and prepare analysis reports of customer service team performance, and as per management request.

Responsibilities

  • - Create, implement, monitor and help to improve relevant Standard Operating Procedures (SOP), Work Instructions (WI), and Policies & Procedures (P&P) to the Customer Service department. Ensure all standards are being maintained and updated.
  • - Track, review, collect data and prepare analysis reports of customer service team performance, and as per management request.

Job Benefit

  • - Health insurance and accident insurance
  • - Annual health check for employees
  • - Financial assistance in the event of the death of an employee's family
  • - Welfare allowance for the wedding ceremony
  • - Welfare, money to help with the funeral
  • - social security
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